Effective Date: 11 April 2026
Business Name: MenuConcepts
ABN: 26 504 690 157
Email:
Website: www.menuconcepts.com.au
1. TERMS & CONDITIONS
1.1 Acceptance of Terms
By accessing this website, purchasing products, or engaging services from MenuConcepts, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website.
1.2 About MenuConcepts
MenuConcepts provides nutrition resources, meal plans, digital downloads, educational content, subscriptions, consulting services, and physical products for individuals and health professionals.
1.3 Use of Website
You agree not to:
misuse or interfere with the website
attempt unauthorised access
copy or distribute content without permission
use the website unlawfully
1.4 Products & Services
We offer:
Digital products
Subscriptions and memberships
Consulting and professional services
Physical products
We reserve the right to modify, cancel, or refuse orders where necessary.
1.5 Pricing & Payment
All prices are in AUD
GST included unless stated otherwise
Payment required in full at purchase
1.6 Digital Products
For personal or internal business use only
Cannot be shared, resold, or distributed
Intellectual property remains with MenuConcepts
1.7 Subscriptions
Recurring billing applies
Cancel anytime before next billing cycle
No partial refunds
1.8 Services & Bookings
Accurate information must be provided
Rescheduling allowed with notice
We may reschedule if required
1.9 Intellectual Property
All content is owned by MenuConcepts and protected by copyright law.
1.10 Limitation of Liability
To the maximum extent permitted by law, MenuConcepts is not liable for loss or damage arising from use of this website.
Nothing excludes your rights under Australian Consumer Law.
1.11 Governing Law
These Terms are governed by the laws of South Australia.
1.12 Changes
We may update these Terms at any time.
2. REFUND POLICY
2.1 Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under Australian law.
2.2 Change of Mind
No refunds for change of mind.
2.3 Digital Products
No refunds after download/access
Exceptions apply if faulty or not as described
2.4 Subscriptions
Cancel anytime before next billing cycle
No partial refunds
2.5 Services
48+ hours: reschedule or credit
<48 hours: non-refundable
No-shows: fee forfeited
2.6 Physical Products
Refunds/replacements provided if:
faulty
not as described
not fit for purpose
2.7 Custom Work
Non-refundable once commenced.
2.8 Refund Requests
Email:
Include order details and issue description.
2.9 Processing
Refunds returned to original payment method.
3. PRIVACY POLICY
3.1 Compliance
We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
3.2 Information Collected
Personal
Name
Email
Phone
Payment details
Health (Sensitive)
Medical and dietary information
Website Data
IP address
Cookies
Analytics
3.3 Purpose
We collect data to:
provide services
process payments
communicate
improve services
3.4 Health Information
Collected with consent and treated confidentially.
3.5 Sharing
Shared only with:
payment providers
IT systems
legal authorities (if required)
3.6 Security
We take reasonable steps to protect data.
3.7 Cookies
Used to improve user experience.
3.8 Access & Correction
Contact:
3.9 Marketing
You can unsubscribe anytime.
3.10 Complaints
Contact us first, or escalate to OAIC.
4. DISCLAIMER
4.1 General Information
Content is for general informational purposes only.
4.2 Not Medical Advice
Not a substitute for professional advice.
4.3 No Guaranteed Results
Results vary between individuals.
4.4 Health Conditions
Seek medical advice before dietary changes.
4.5 Allergies
You are responsible for checking suitability.
4.6 Liability
We are not liable for outcomes from use of information.
5. SHIPPING POLICY
5.1 Processing
Orders processed within 1–3 business days.
5.2 Shipping Times
Australia:
Standard: 3–7 days
Express: 1–3 days
International:
7–21 days
5.3 Costs
Calculated at checkout.
5.4 Tracking
Provided after dispatch.
5.5 Delays
Not responsible for postal delays.
5.6 Incorrect Address
Customer responsibility.
5.7 Lost/Damaged Items
Report within 7 days to:
5.8 Duties & Taxes
International customers responsible.
5.9 Digital Products
Delivered electronically.
